Refund Policy

Refund and Cancellation Policy

Neovent Entertainment LLP is committed to providing a transparent and fair payment and cancellation process. This Refund and Cancellation Policy explain the terms applicable to payments made through our website, application, platform, or payment gateway.

1. Cancellation Policy

Customers may request cancellation of an order, booking, registration, or service by contacting Neovent Entertainment LLP through the contact details provided below.

Cancellation requests will be considered only where the relevant, booking, event, or service has not already been processed, delivered, commenced, or otherwise fulfilled.

Due to the nature of certain entertainment, event, booking, or other services, cancellation may not be permitted once the service has commenced or the booking has been confirmed, subject to the specific terms communicated at the time of booking.

Neovent Entertainment LLP reserves the right to accept or reject a cancellation request based on the nature and status of the relevant transaction.

2. Refund Eligibility

A customer may be eligible for a refund in the following circumstances:

  • The booking or service has been cancelled in accordance with the applicable cancellation terms.
  • Neovent Entertainment LLP is unable to provide the service or fulfil the confirmed booking.
  • The customer has been charged more than once for the same transaction due to a technical or payment processing error.
  • A refund is otherwise required under applicable law.
  • Neovent Entertainment LLP specifically approves a refund based on the circumstances of the transaction.

Refunds will generally not be available where the customer has already received, attended, utilized, or consumed the relevant service, event, booking, or experience, except where otherwise required by applicable law.

3. Event and Service Cancellation

Where an event, performance, booking, or service is cancelled by Neovent Entertainment LLP, customers who have made a valid payment may be eligible for a refund, subject to the terms communicated for that particular event or service.

Where an event or service is rescheduled, customers may be offered an alternative date, booking, credit, or refund, depending on the specific circumstances and terms applicable to the event or service.

4. Refund Process

Once a refund has been approved, Neovent Entertainment LLP will initiate the refund to the original payment method used for the transaction, wherever technically possible.

Customers may be required to provide transaction details, including:

  • Customer name
  • Order/Booking ID
  • Payment/Transaction ID
  • Date of payment
  • Amount paid
  • Reason for refund request

Additional information may be requested where necessary to verify the transaction.

5. Refund Processing Time

Once a refund is approved, Neovent Entertainment LLP will generally initiate the refund within 15–20 business days.

The actual time taken for the refunded amount to be credited to the customer’s bank account, debit card, credit card, UPI account, or other payment method may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

Neovent Entertainment LLP shall not be responsible for delays caused by third-party banks, payment gateways, card networks, UPI providers, or other financial institutions.

6. Payment Gateway and Transaction Charges

Payment gateway, convenience, transaction, processing, or other charges, if applicable, may be non-refundable where such charges have already been incurred by Neovent Entertainment LLP.

Any deduction or non-refundable charge will be subject to applicable law and the terms disclosed to the customer at the time of payment.

7. Failed or Pending Transactions

If a customer’s bank account, credit card, debit card, UPI account, or other payment method has been debited but the transaction is displayed as failed, unsuccessful, or pending, the customer should allow the applicable bank/payment gateway settlement period for automatic reversal.

If the amount is not reversed within the applicable period, the customer may contact Neovent Entertainment LLP with the relevant transaction details for verification and assistance.

8. Duplicate Payments

If a customer makes multiple payments for the same booking, or service due to a technical or other error, the duplicate payment will be verified.

Where a duplicate payment is confirmed, the eligible additional amount will be refunded to the original payment method, subject to applicable payment-processing conditions.

9. Cancellation by Neovent Entertainment LLP

Neovent Entertainment LLP reserves the right to cancel a booking, registration, event, or service in circumstances including, but not limited to:

  • Suspected fraudulent or unauthorized transactions.
  • Incorrect, incomplete, or misleading information provided by the customer.
  • Unavailability of the relevant service.
  • Technical, pricing, or system errors.
  • Circumstances beyond our reasonable control.
  • Violation of our terms and conditions or applicable law.
  • Requirements imposed by payment gateways, banks, card networks, or other authorized service providers.

Where an eligible payment has already been received for a transaction cancelled by Neovent Entertainment LLP, the applicable refund will be processed in accordance with this policy.

10. Refund Request Procedure

Customers wishing to request a cancellation or refund should contact Neovent Entertainment LLP using the contact details below.

The request should include:

  1. Customer Name
  2. Order/Booking ID
  3. Payment/Transaction ID
  4. Date of Payment
  5. Amount Paid
  6. Reason for Cancellation/Refund
  7. Supporting documents, if applicable

Refund requests may be reviewed and verified before approval.

11. Unauthorized Transactions

If a customer believes that a payment has been made without their authorization, they should immediately notify their bank or payment service provider and contact Neovent Entertainment LLP with the relevant transaction details.

Neovent Entertainment LLP may investigate the transaction and request additional information or documentation where necessary.

12. Changes to the Refund and Cancellation Policy

Neovent Entertainment LLP reserves the right to modify, update, or amend this Refund and Cancellation Policy from time to time.

Any revised policy will become effective when published on our website, application, or other applicable platform.

Customers are advised to review this policy before making a payment.

13. Contact Us

For any questions, cancellation requests, refund requests, or payment-related concerns, please contact:

Neovent Entertainment LLP

Registered Office: J.N. Stadium Complex, Lodhi Road, Lodhi Road East Gate, Pragati Vihar, New Delhi – 110003

Email: accounts@thezora.in

Phone: +91-9266800820

Website: www.thezora.in

By making a payment through the website, application, platform, or payment gateway of Neovent Entertainment LLP, the customer acknowledges that they have read and understood this Refund and Cancellation Policy.