Refund Policy

Refund and Cancellation

Refunds and cancellations shall be governed by the applicable cancellation/refund policy of Neovent Entertainment LLP.

Where a refund is approved, it shall normally be processed through the original payment method used by the Customer, wherever technically and legally possible.

The actual time taken for the refunded amount to appear in the Customer’s account depends on the Customer’s bank, card issuer, payment network or payment gateway.

Where a transaction has already been settled, refund processing may require additional verification and reconciliation.