Payment Terms & Conditions

1. Introduction

These Payment Terms & Conditions govern the acceptance, processing, settlement, refund and related handling of payments made to Neovent Entertainment LLP through our website, applications, online platforms, payment links, payment gateway or other authorised digital payment channels.

By making a payment to Neovent Entertainment LLP, the customer agrees to these Terms.

These Terms are intended to apply to transactions processed through authorised payment gateway/payment service providers and shall be read together with the applicable terms of the relevant bank, card network, UPI/NPCI, payment gateway and other payment service providers.

2. Payment Methods

Neovent Entertainment LLP may accept payments through payment methods made available by its authorised payment gateway/service provider, which may include:

  • Credit Cards;
  • Debit Cards;
  • UPI;
  • Net Banking;
  • Wallets;
  • Payment Links;
  • Bank Transfer, where specifically permitted; and
  • Such other payment methods as may be enabled from time to time.

Availability of a particular payment method is subject to the payment gateway, issuing/acquiring bank, card network, UPI/payment system and applicable regulations.

3. Payment Authorisation

All payments are subject to successful authorisation by the relevant bank, payment network or payment gateway.

A payment shall be considered successfully received by Neovent only after confirmation of successful payment/settlement is received through the authorised payment processing system.

A transaction showing as “pending”, “failed”, “declined”, “cancelled” or “under verification” shall not be treated as a completed payment unless subsequently confirmed as successful.

Customers should not repeatedly attempt a transaction if their bank account or card has already been debited. In such circumstances, the Customer should contact Neovent with the transaction/reference number for verification.

4. Transaction Amount

The Customer shall pay the amount displayed on the relevant invoice, booking page, order page, payment link or other authorised payment interface.

Any applicable taxes, government levies or other charges shall be communicated and shall be applicable to the Customer, where applicable.

Neovent reserves the right to correct any pricing or payment errors arising from technical, typographical or system-related issues.

5. Payment Gateway / Transaction Charges

Payment gateway processing charges, convenience fees or other transaction-related charges, if applicable, shall be disclosed to the Customer before completion of the transaction.

All charges associated with a payment transaction, including but not limited to payment gateway charges, processing fees, convenience fees, transaction charges, applicable taxes, and other applicable fees or levies, shall be borne and paid by the Customer, wherever permitted under applicable laws and the rules of the relevant payment service provider.

Where permitted by applicable law and the applicable payment-gateway agreement, such charges may be non-refundable.

6. Payment Confirmation

After successful payment, the Customer may receive a payment confirmation, receipt, invoice or transaction reference through the Company’s authorised communication channel.

Customers are advised to retain the payment confirmation and transaction reference until the transaction has been fully completed.

7. Refund and Cancellation

Refunds and cancellations shall be governed by the applicable cancellation/refund policy of Neovent Entertainment LLP.

Where a refund is approved, it shall normally be processed through the original payment method used by the Customer, wherever technically and legally possible.

The actual time taken for the refunded amount to appear in the Customer’s account depends on the Customer’s bank, card issuer, payment network or payment gateway.

Where a transaction has already been settled, refund processing may require additional verification and reconciliation.

8. Failed, Reversed or Duplicate Transactions

If a Customer’s account has been debited but the Company’s system does not show a successful transaction, Neovent shall verify the transaction status with the relevant payment gateway/bank.

If the transaction is subsequently confirmed as failed or reversed, the amount shall be handled in accordance with the applicable payment-system and banking procedures.

For duplicate payments, the Customer should contact Neovent with details of both transactions. After verification, the duplicate amount may be refunded in accordance with the Company’s refund policy.

9. Chargebacks and Payment Disputes

A Customer may raise a payment dispute or chargeback through the relevant bank/card issuer/payment provider in accordance with applicable rules.

Neovent may provide transaction records, invoices, delivery/service records, customer communications and other relevant information to the payment gateway, acquiring bank, card network or other authorised entity for resolving such disputes.

Where a chargeback is determined against Neovent, the Company may recover the disputed amount and any applicable charges, fees or penalties imposed by the payment service provider, to the extent permitted by applicable law and contractual arrangements.

10. Fraud Prevention and Transaction Verification

Neovent reserves the right to place a transaction on hold, seek additional information, reject or cancel a transaction where it reasonably suspects:

  • Fraudulent activity;
  • Unauthorised use of a payment instrument;
  • Money laundering or other unlawful activity;
  • Misrepresentation of customer information;
  • Multiple suspicious transactions;
  • Violation of applicable laws or payment-network rules; or
  • Any activity that presents an unacceptable financial, legal or security risk.

Additional verification may be requested before processing or refunding a transaction.

11. Customer Responsibilities

The Customer agrees to:

  1. Provide accurate and complete information;
  2. Use only a payment instrument that the Customer is legally authorised to use;
  3. Verify the transaction amount before making payment;
  4. Not attempt to manipulate, reverse-engineer or interfere with the payment system;
  5. Not use the payment facility for unlawful activities; and
  6. Immediately notify Neovent or the relevant bank/payment provider of any suspected unauthorised transaction.

12. Prohibited Transactions

The payment facility shall not be used for transactions that are unlawful, fraudulent, deceptive or prohibited under applicable Indian law or the rules of the relevant payment networks, banks or payment gateway.

Neovent may suspend or terminate payment acceptance for any transaction or activity that violates applicable laws, regulations, payment-network rules or the Company’s policies.

13. Settlement

Payments collected through the payment gateway shall be settled into the bank account designated by Neovent Entertainment LLP, subject to the settlement cycle, deductions, reserves, refunds, chargebacks, transaction fees and other applicable adjustments prescribed under the Company’s agreement with its payment gateway/service provider.

Settlement timelines may vary depending on the payment method, banking holidays, transaction status, risk checks, reconciliation requirements and applicable payment-service-provider procedures.

14. Taxes

The Customer shall be responsible for any applicable taxes or statutory charges associated with the purchase of goods/services, as specified on the relevant invoice or payment interface.

Neovent Entertainment LLP shall comply with applicable tax laws and issue invoices/receipts as required under applicable law.

15. Data and Payment Security

Neovent shall take reasonable measures to protect information relating to transactions processed through its authorised payment channels.

Payment card credentials, UPI credentials, banking passwords, OTPs and other sensitive authentication information should not be shared with Neovent employees, representatives or any third party.

Customers should enter payment credentials only on the authorised payment page provided through the payment gateway.

16. Third-Party Payment Service Providers

Payment transactions may be processed through third-party payment gateways, banks, card networks, UPI/payment systems and other regulated or authorised service providers.

The processing of payment information by such service providers may also be subject to their respective terms, privacy policies, security requirements and applicable regulations.

17. Availability of Payment Services

Neovent does not guarantee that payment services will be available continuously or without interruption.

Payment processing may be temporarily unavailable because of maintenance, technical failures, banking/network issues, payment gateway downtime, telecommunications failures, security measures or circumstances beyond the Company’s reasonable control.

18. Limitation of Liability

Neovent Entertainment LLP shall not be responsible for delays or failures caused by banks, card issuers, payment gateways, payment networks, UPI/payment-system operators, internet service providers or other third parties, except to the extent required by applicable law.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Compliance with Applicable Laws

Neovent Entertainment LLP and its Customers shall comply with applicable Indian laws, regulations and payment-system requirements relating to payment transactions.

These Terms may be updated from time to time to reflect changes in applicable laws, regulatory requirements, payment gateway requirements or the Company’s services.

Payment service providers may also impose additional merchant requirements relating to KYC, transaction monitoring, prohibited activities, risk management and record keeping. Such requirements may apply to Neovent as part of its payment-gateway agreement.

20. Modification of Terms

Neovent Entertainment LLP reserves the right to modify these Payment Terms & Conditions from time to time.

The updated Terms shall become effective upon publication on the Company’s website or other authorised platform, unless a different effective date is specified.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts at New Delhi, India.

22. Contact Information

Neovent Entertainment LLP

Registered Office: J.N. Stadium Complex, Lodhi Road, Lodhi Road East Gate, Pragati Vihar, New Delhi – 110003

Email: accounts@thezora.in

Phone: +91-9266800820

Website: www.thezora.in

23. Acceptance

By proceeding with a payment through the payment gateway or other authorised payment channel, the Customer acknowledges that they have read, understood and agreed to these Payment Terms & Conditions.

For Neovent Entertainment LLP

Authorised Signatory
Name: Vinay Kumar
Designation: Manager – Finance, Accounts & Taxation
Date: 20.08.2026
Place: New Delhi